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Products
Below are some of are common questions about products
What do the luggage size(20 inch) mean?
They refer to the length of the luggage. The most common luggage sizes in the industry are 20, 24 and 28 inches, and you might wish to take sizing reference from luggage as displayed in hypermarts, departmental stores or retail stores.
What do soft-side and hard-side luggage mean?
Softside luggage refers to fabric luggage, made of textile materials such as nylon, polyester or Shandong Silk. Hard-side luggage refers to non-textile materials such as ABS, Polycarbonate, Polypropylene or Aluminium
What is the maximum capacity that luggage can hold?
The maximum capacity of luggage is different for different models. The maximum capacity of basic(FEVERA) is 20L
What is the maximum speed?
The maximum speed is KM/H
What is the maximum bearing weight of this product ?
The maximum bearing weight of this product is 130KG
What type of battery is in Smart Riding Luggage?
Uses LG or Panasonic(18650) lithium batteries that meet UN38.3, RoHs and MSDS standards, fully charged in 2.5 hours The battery is an independent closed unit, safe and environmentally friendly. Over 800 charging and discharging cycles, 8 level of battery protection.
How does the smart riding luggage operate?
The toggle switch on the right side of the handle(as shown in the figure)is pushed forward as the forward start button and pushed backward as the electronic brake button
How do I use the smart Riding Luggage without power?
Pull out the trolley bar and tow, pick up the "carry handle" and carry on.
Is there product warranty for the purchases?
Limited Global Warranty
The quality of the luggage is guaranteed within one year, and the quality of the battery is guaranteed within half a year.
What do you mean by Omni-wheel?
Omni-Wheel refers to the 360-degree swivel wheel that FEVERA Basice luggage is equipped with.
I really like this item. Will you restock this item/colour?
Please drop us a mail at support@fevera.com with the item you would like to purchase and we will notify you once the restock is in!
Orders
Below are some of are common questions about orders
How do I make a purchase?
If you want to buy a single item, please click on the products page. If you want to place a small wholesale order, please click on the wholesale page.
How do I know if my order is confirmed?
Your order number will be required to track your package. It is listed near the beginning of your order confirmation email and is sent within 15 minutes of purchase. If the order is "on its way", you can choose to receive updates via text message or email.If you do not receive the email and order number, or Order query does not exist.the order will be unsuccessful.
Can I cancel or change my order after it is submitted?
In order to resolve your cancellation request，please contact us within five hours of submitting your order.
Can I change my shipping address after my order is placed?
In order to resolve your cancellation request，please contact us within five hours of submitting your order.
What if my delivered order is damaged?
In the event of any damage to the received goods, we kindly request immediate notification within three days of receipt.
How can I check mey order
Click the link below
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we can provide international shipping
When will my order be shipped?
Within 3 working days after you place your order
What is your return policy?
Please check RETURNS & REFUNDS in the SERVICES drop-down box on our website
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Others
What payment modes do you accept?
We accept credit card payments (American Express, Union Pay, Mastercard and Visa) and Pay Pal, Shop Pay, Google Pay, Apple Pay payments via Stripe
Is there further discounts for bulk purchases(more than 3 pieces)?
Yes, we welcome all corporate and bulk purchases. Please drop us an email at support@fevera.com with your company name, contact details, and item requirements/budget you have, and we will be in contact with you shortly.
Do you take cash on deliveery?
Sorry we do not offer this payment option currently.
What is if design award?
Founded in 1954, the iF product design award is organized annually by the iF Industrie Forum Design (Hannover), Germany's oldest industrial design organization, and has been internationally recognized as a prestigious award in the field of contemporary industrial design, along with the Red Dot and IDEA awards. The iF Industrie Forum Design has been internationally recognized as a prestigious award in the field of contemporary industrial design, together with the Red Dot and IDEA awards as the world's top three design awards.